The Kinder Society's Privacy Statement

Personal information collected by The Kinder Society Ltd is protected by Australian privacy legislation. Personal information is any information or an opinion that identifies you and includes sensitive information.

Principles

The Kinder Society Ltd complies with the Australian Privacy Principles contained in the Privacy Act 1988 in handling personal information collected from clients/beneficiaries, business partners, donors, members of the public and The Kinder Society Ltd personnel (including members, volunteers, employees, delegates, and prospective employees and volunteers).

The primary purpose for collecting personal information from individuals is to provide services to vulnerable children, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with The Kinder Society Ltd (eg as a client, donor, employee, volunteer, member or online user of the The Kinder Society website).

What information is collected and how?

The type of information collected and retained by The Kinder Society Ltd includes personal information about:

  • job applicants
  • staff
  • volunteers
  • contractors
  • members
  • donors
  • people who purchase a product from The Kinder Society Ltd
  • people receiving a service from The Kinder Society Ltd
  • other people who come into contact with The Kinder Society Ltd

Personal information collected by The Kinder Society includes (without limitation):

  • names and addresses
  • bank account details or credit card information (for product sales or donations)
  • dates of birth
  • telephone numbers
  • email addresses
  • information from previous employers

The Kinder Society Ltd collects personal information about an individual by way of forms filled out, virtual or in-person meetings and interviews, telephone calls, email and sometimes through use of contractors/consultants.

When collecting information, only information necessary for the activities of The Kinder Society Ltd will be collected and recorded. Information given in confidence will remain confidential.

Do we use cookies?

Yes – cookies are pieces of information that will be sent by The Kinder Society when you log onto our website. These will be stored on your computer’s hard drive, to allow us to recognise you as a user when you next visit.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, you may not be able to use the website as it is intended.

Personal information provided by other people

In some circumstances, The Kinder Society may receive personal information about an individual from a third party – for example, references or referrals. This information forms part of the personal information described in this statement.

How we use your personal information?

The Kinder Society Ltd will collect, hold, use and disclose your personal information for purposes including (without limitation):

  • to verify your identity
  • to provide products or programs to you, to manage and account for the products or programs provided and to improve those products or programs
  • to report to government or other funding bodies how funding is used
  • to process donations and provide receipts
  • to manage our relationship with you
  • to communicate with you about how your donation is used or to provide you with information about events, causes, programs, products or service that we believe may interest you
  • to respond to your feedback or complaints
  • to facilitate our international business operations
  • to provide information to our third party service providers in connection with any of the above

We do not disclose personal information without your permission unless the disclosure is either:

  • in accordance with this Privacy Statement or any agreement you enter into with us, or
  • required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act.

Some of your information may be transferred, stored, processed, used or disclosed overseas by The Kinder Society Ltd if our service providers are located overseas or if the information is required to be used or disclosed overseas for the purpose for which it was conveyed to The Kinder Society Ltd by the individual. The Kinder Society Ltd takes reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Management and security of personal information

As a condition of employment, The Kinder Society Ltd staff are required to respect the confidentiality of information and the privacy of individuals. The Kinder Society Ltd will take reasonable steps to ensure that the personal information it collects, uses, retains or discloses is accurate, complete and up to date and is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Contacting The Kinder Society regarding access and correction, and privacy complaints

An individual may:

  • request access to and seek correction of their personal information held by The Kinder Society Ltd at any time
  • make a complaint in relation to a breach of their privacy
  • submit a query or concern about this Privacy Statement or The Kinder Society Ltd information handling processes.

This can be done by contacting the President of The Kinder Society Ltd in writing at hello@thekindersociety.org.au.

You will be required to provide proof of identity in order to obtain access to your personal information. The Kinder Society Ltd aims to provide access to your personal information within 30 days of receipt of a valid request.

At all times, privacy complaints will be:

  • treated seriously
  • dealt with promptly
  • dealt with in a confidential manner.

The Kinder Society Ltd President will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.

Privacy-related complaints about The Kinder Society Ltd may be investigated by the Privacy Commissioner, who has the power to conduct investigations, impose penalties and/or award compensation in appropriate cases.

Communications preferences

To update us with your communications preferences, including electing NOT to receive further information from us, please email our administrative team at hello@thekindersociety.org.au. We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that channel.

This privacy statement applies to the personal information collected by The Kinder Society Limited (ACN 656 113 236).